REFUND POLICY
1. This Refund Policy is an integral part of the Terms and Conditions and outlines particular cases where the User is vested with a right to request a refund for the Services rendered by an Expert. All capitalized terms used herein have the same meaning as defined in the Terms and Conditions.
2. The Platform Provider encourages Users and Experts to resolve the disputes arising from the Services and Deliverables provision by communication via the Platform. In some cases, the User and Expert can contact the Platform Provider’s support: support@mondaycontent.com, which will try helping to resolve the dispute that has arisen.
3. Order cancellation after the acceptance. After the Order has been accepted by the Expert and confirmed by the User, the latter has the right to cancel any placed Order via the Account on the particular Order page if (a) the period of actual Order fulfillment does not exceed 50% of the total period till the deadline for the Deliverables provision and Deliverables draft was not uploaded by an Expert or downloaded by the User or (b) Deliverables draft was uploaded by an Expert and/or downloaded by the User and such cancellation was approved by the Platform Provider, based on the particular circumstances of the case, where the Expert has violated the Order terms.
4. By canceling an Order the User is instructing the Platform Provider to perform a Refund request in the Order amount. The User will receive a Notification informing that under the instructions of the User, the Platform Provider has performed a Refund request.
5.. After the Order has been accepted by the Expert, the latter has the right to cancel its acceptance via the Account on the particular Order page. In such a case, the User is instructing the Platform Provider to perform a Refund request in the Order amount. The User will receive a Notification informing that under the instructions of the User, the Platform Provider has performed a Refund request.
6. No Deliverables. If the Expert has not provided the User with the final version of the Deliverables before the deadline stipulated in Order, the User shall have the right to cancel the Order. By canceling an Order the User is instructing the Platform Provider to perform a Refund request in the Order amount. The User will receive a Notification informing that under the instructions of the User, the Platform Provider has performed a Refund request.
